Marketing to Moms Blog
 
 

Saturday, September 25, 2010

The power of the presumptive close.

Remember that famous scene in Jerry MaGuire where Tom Cruise delivers a heart-felt plea to win back Renee Zellweger, only to have her reply: "Shut up. Just shut up. You had me at hello"?

There's a lesson here.

Many brands keep selling customers long after they need to simply shut up and ask for the sale. Here's what I've told clients more times than I can count:

Look at the amount of copy on your main web pages or your brochure. However much copy you have included, you are instructing a reader: "You cannot make an educated decision until you've read everything we've presented here."

If you wax on and on for paragraphs, you risk losing attention. Worse yet, you risk making something simple feel complicated and cumbersome.

So, here's what I recommend instead:

- Try a more presumptive approach. Cut your copy in half and cut to the chase. Present a killer headline, followed by your top few sales points, and then ask for the sale. Go ahead, just ask for it.

- If you're selling something very pricey or of a sensitive nature, create a baby step. Instead of a big commitment, offer a free trial, a product demo, a consultation, a 3-month membership, or some other opportunity for customers to inch closer to the big close.

And if you are marketing to moms (which I presume you are), this advice is even more relevant. Moms are subjected to incessant pleading all day long. One pack of Skittles can generate debate that lasts all the way home from soccer practice and into the house for another ten minutes of begging.

Enough already. State your case and ask once. Quickly, please.

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Please leave your thoughts and opinions in the comments section below, even if -- no, especially if -- you don't agree with what I've written.

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Location: Palo Alto, CA

I am the founder and creative director of Maternal Instinct, a Palo Alto agency of creative problem solvers for marketing to moms. I am lucky enough to get paid to spend my days helping big and small corporations figure out how to make moms want to do business with them. (I don’t get paid for my nights and weekends, caring for my two boys, which is far, far more tiring.) My 20-year advertising career spans both coasts: in New York (my hometown) and San Francisco, my home today with husband Gene and boys, Henry and Benjamin. I have peddled products for every industry -- credit cards, wine, cars, magazines, jewelry, hotels, software, phone service -- and even picked up a Clio and a few ADDYs along the way.

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